This Privacy Policy describes how we collect, use, disclose and delete information/data relating to you, including your personal data.
Joboo cares about your personal safety ,privacy and integrity and we are committed to ensuring that you feel safe when sharing your personal information/data with us.This privacy policy is a transparent disclosure on how we treat your personal data .
You are always welcome to contact us if you have any questions or comments.
Collection of Personal Information
Joboo requires the collection of personal information such as your name,address(physical and email),phone number,access to location services in your mobile phone and web browser device,third party information ,bank account details and other financial information if the user voluntarily chooses to share the information .The company requires this information for us to be able to provide you with services on the Joboo Platform,both web and mobile apps (Expert and Client ).During the initial registration ,you will be required to furnish us with your name ,email and phone number as basic registration information .To fully access the platform ,you will be required to provide other personal information which is subject to change .
Users may also choose to send their personal information when making inquiries regarding the use of the platform through an email.Joboo might also require your personal information when carrying our surveys .The use of private information is also not limited to contests and newsletters.
Analytics and Cookies
When you visit our website ,we use third party services to collect standard internet log information and details of visitor behaviour patterns.Your browser may automatically transmit information to the website you visit including the Joboo website .We use cookies to maintain and monitor the performance of platforms in order to continue to improve our performance in delivering services to our user and visitors.
Most browsers are automatically set to accept cookies. If you do not want cookies to be saved on your computer, you can disable them by changing the settings on your web browser. If you choose not to accept cookies to be saved on your computer, you can still use the website, but its functionality will be limited.
Session cookies are deleted from your computer when you log off from the Joboo Platform and then close your browser.
We use firewalls to help maintain the security and performance of our websites. The service checks that traffic to the site is behaving as would be expected. The service will block traffic that is not using the site as expected. To provide this service, website visitors’ IP addresses are used.
We use analytics,cookies and data protection measures in order to ensure that we continuously monitor and maintain the performance of our platforms.This enables us to continuously improve on our services delivery to our USERS
Joboo Use Of Personal Information
Joboo uses Personal Information (including Identity Information and Financial Information) for the following purposes:
i. To maintain,evaluate and make available the Joboo Platform. We use your data to connect you with other Users in order to enable the posting,viewing and completion of, tasks/chores and payment processing .
ii. For billing and fraud prevention as part of our legitimate commitment and interests in ensuring a safe and secure environment in which CLIENTS and EXPERTS (“USERS”) can meet and conduct business.
iii. To conduct identification, authentication, and background checks on Users in order to ensure safety of all USERS.
iv. To analyze site performance and usage as necessary for our legitimate interest in improving the Joboo Platform for business growth and development.
v. To provide you with customer support in order to fulfill our mandate and contracts with Users.
vi. To contact you and deliver (via email, SMS, push notifications, or otherwise) administrative notices, marketing notifications, offers and communications relevant to your use of the Joboo Platform as necessary for our legitimate interests in proper communication and engagement with our Users and in promoting our business.
vii. For internal market research, troubleshooting problems, and detecting and protecting against error, fraud or other criminal activity for our legitimate interests in ensuring a safe and secure environment in which Users can meet.
viii. To assist Users in the resolution of complaints and disputes between them, as necessary for our legitimate interests in facilitating good relations among Users.
ix. To enforce our Terms of Service in our legitimate interests in ensuring our rights are complied with.
Data Security
Your personal data is only used when needed and only by the people who need it to provide you with relevant products and services. We always ensure that your personal data is used in a secure way. To prevent unauthorized use or exposure of your personal data, we use appropriate and reasonable physical, technical and organizational security. When using our websites we encrypt data on our servers as well as provide encryption when data is transferred. If we use suppliers or third parties, access to your data requires secure login.
Joboo Information Retention Policy
We retain personal data for for as long as you are a User in order to meet our contractual obligations to you, and for such longer period as may be in our legitimate interests and to comply with our legal obligations. We may also retain aggregate information beyond this time for research purposes and to help us develop and improve our services. You cannot be identified from the aggregate information retained or used for these purposes.
Your Rights
It is within our legitimate interest in ensuring that you know your right as a user or visitor to our platforms.
(i) Right to withdraw your consent :As a user,you have the right and freedom to withdraw any consent that you have given us at your pleasure. The effect of your withdrawal may lead to you not being able to access all of our services or that your experiences will not be as good.
(ii) Right to rectification:You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. This right always applies.
(iii) Right to erasure (“right to be forgotten”) :You have the right to ask us to erase your personal data in certain circumstances.
(iv) Right of access:You have the right to ask us for copies of your personal data. This right always applies. There are some exemptions, which means you may not always receive all the information we process.
(v) Right to restriction of processing:You have the right to ask us to restrict the processing of your personal data in certain circumstances.
(vi) Right to object :You have the right to object to processing if we are able to process your personal data because the process is in our legitimate interests.
Contacting Us
If you have any questions about this Privacy Policy, the practices of the Site, your dealings with the Joboo Platform, or if you have technical problems, you may contact us https://support.joboo.co.ke.
We will respond to all requests sent through mail or email from Users with questions about privacy or any of our privacy policy.
